These terms are the agreement between you and SUBANDGAIN LTD ("we", "us") for the use of Sagscrm. By creating an account you accept them. If you are agreeing on behalf of a business, you confirm you are allowed to bind it.
1. Your account
- You must give accurate details and keep them current.
- You are responsible for everything done under your account, including by staff you invite. Keep your password to yourself and choose a strong one.
- Tell us promptly if you believe someone else has gained access.
- One person may hold several workspaces; each is billed separately.
2. Trials, plans and payment
- New workspaces may start on a free trial. When it ends, continued use requires a paid plan.
- Plans are billed in advance for the period shown at checkout. Prices are in Naira unless stated otherwise.
- An invoice records the price and plan as they were on the day it was raised; a later price change does not alter an invoice already issued.
- Notification credit is prepaid and non-refundable. It is consumed as messages are sent, does not expire while your account is open, and has no cash value.
- Unpaid invoices may lead to suspension. We will warn you before that happens.
3. What you may not do
- Send messages to people who have not agreed to hear from you, or anything unlawful, deceptive or abusive. You are responsible for having consent to message your customers — we provide the pipe, not the permission.
- Use the service to sell anything you are not legally allowed to sell.
- Attempt to access another workspace's data, probe or overload the platform, or work around its limits.
- Resell or white-label the service without our written agreement.
- Upload anything designed to damage the service or its users.
We may suspend a workspace that breaches this section. Where the breach is serious or repeated, we may close it.
4. Your data is yours
You keep ownership of everything you put into the service — your products, orders, customers and records. You grant us only the permission needed to host and process it so the service can work, and to keep backups. We do not use it for anything else.
You can export your data at any time from the Export menu on every list. Do that before closing an account: deletion is final.
Where you record other people's personal data, you are the controller of it and we are your processor. You are responsible for having a lawful basis to collect it and for answering requests from the people it concerns. See our Privacy Policy.
5. Integrations
The service connects to third parties — payment gateways, WhatsApp, SMS, Google Sheets. Those are governed by their own terms and are outside our control. If one changes or withdraws a feature, the corresponding part of the service may change too. Charges those providers make to you directly are yours to settle.
6. Availability
We work to keep the service running but do not promise it will be uninterrupted. We may take it down for maintenance, and will give notice where the work is planned and significant. Features may be added, changed or withdrawn as the product develops.
7. Ending the agreement
- You may stop using the service and close your workspace at any time. Fees already paid are not refunded except where the law requires it.
- We may suspend or close an account that breaches these terms, does not pay, or is used in a way that risks the platform or other users.
- On closure your workspace data is deleted, subject to the retention described in the Privacy Policy.
8. Liability
The service is provided as it is. To the extent the law allows, we are not liable for lost profits, lost sales, lost or corrupted data, or indirect losses. Where we are found liable, our total liability for any claim is limited to what you paid us in the twelve months before it arose.
Nothing here excludes liability that cannot lawfully be excluded.
9. Changes to these terms
We may update these terms as the service changes. Material changes will be notified by email or in the application before taking effect. Continuing to use the service afterwards means you accept them.
10. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria, and its courts have jurisdiction over any dispute.